Frequently asked questions
The questions we are asked most about DUAL Kurumsal Çözümler’s services, way of working and quotes.
General
What services does DUAL Kurumsal Çözümler provide?
University cleaning and facility management, reception, smart building, facility cleaning and residence management, social services, landscaping and garden care, swimming and ornamental pool care (including pool chemicals), ATM cleaning, pest control, disinfection, and cleaning and pre-event preparation for cinemas, theatres, exhibition and conference halls.
Where do you operate?
We are headquartered in Kavacık, Beykoz, Istanbul, and provide our contract services across Türkiye.
How long have you been in business?
We have been in business since 1993.
Can you send a team in an emergency?
Yes. Alongside our contract services, our 24-hour active teams provide fast, practical solutions for sudden requests and problems. The fastest way to reach us is WhatsApp or a call to 0543 411 04 84.
How do I get a quote?
Choose your facility type, the services you need and your city in the quote form; it turns your answers into a ready-to-send WhatsApp message. You can also call 0543 411 04 84 directly or email info@dualturkiye.com.
Are your staff trained and certified?
We deliver our services with expert, certified and trained staff, and run our training on a plan.
What standards does your quality follow?
We hold our service quality to national, universal and European Union standards, with a commitment to continuous improvement.
Can I combine several services?
Yes. Cleaning, reception, landscaping, pool care and our other lines can be planned together with a single solution partner.
By service
University Cleaning & Facility Management
Does cleaning disrupt the teaching schedule?
We plan the work around the room timetable, using breaks between classes, evening and weekend shifts in busy areas.
Can one partner run every campus service?
Yes. Cleaning, reception, landscaping, pest control and our other lines can be run by one solution partner.
Reception & Information
What hours can the reception service cover?
We plan desk staff around your opening hours; where needed, it can also run in shifts around the clock.
Smart Building
Does the service work with our existing systems?
The service is built on operating and monitoring the systems already in your building; we define the scope together during the site survey.
Facility Cleaning & Residence Management
How do you work with site management?
We build the service plan with the board and the facility manager, and set its scope and frequency to your facility’s needs.
Social Services
What does social services cover?
The scope follows the institution’s needs; office support, hospitality and meeting and event support are the most requested.
Landscaping, Garden & Plant Care
How often is landscape care done?
It depends on the season and how the area is used; we draw up a calendar specific to your grounds after the site survey.
Swimming & Ornamental Pool Care
Do you supply the pool chemicals?
Yes. Supplying pool chemicals and dosing them correctly is part of our care service.
ATM Cleaning
Can cleaning damage the ATM?
No. We use materials and methods suited to screens and keypads.
Pest Control
Does the area need to be cleared during treatment?
It depends on the treatment; we tell you the preparation and waiting time before we start.
Disinfection
What is the difference between cleaning and disinfection?
Cleaning removes dirt and dust; disinfection uses suitable products to reduce microorganisms on surfaces. Planned together, they keep hygiene continuous.
Venue Cleaning & Pre-Event Preparation
Can you work between sessions?
Yes. Turnarounds and preparation are planned around the venue’s session and event programme.
Get a quote for your facility
Choose your facility type and needs, then send it on WhatsApp.